Last Updated: September 2026
At The Books Hub, we want you to receive your books in excellent condition and have a smooth shopping experience. If you receive an incorrect, damaged, or defective item, we are here to help.
Please read the following policy carefully before requesting a return or refund.
1. Eligibility for Returns
A return or replacement may be requested when:
- You received a damaged book.
- You received the wrong book or edition.
- The product is defective or materially different from its description.
- The item was damaged during delivery.
To be eligible, the issue should be reported to us within 48 hours of receiving your order.
2. Items That Cannot Be Returned
For hygiene, resale, and product-condition reasons, we generally do not accept returns for:
- Books that have been read or used
- Books with writing, highlighting, stamps, or markings
- Damaged items caused by the customer
- Books with torn, removed, or damaged covers caused after delivery
- Items returned without their original packaging where packaging is necessary to verify the issue
- Items where the return request is based solely on a change of mind
Certain special, clearance, discounted, or promotional items may also have different return conditions.
3. Damaged or Defective Books
If your book arrives damaged or defective, please contact us as soon as possible.
To help us resolve the issue quickly, provide:
- Your order number
- Your name and contact number
- A brief description of the problem
- Clear photographs of the damaged or incorrect item
- Photographs of the packaging if the damage appears to have occurred during delivery
Our team will review the request and determine whether a replacement, refund, or another appropriate solution is available.
4. Wrong Item Received
If you receive an item that is different from what you ordered, please contact us within 48 hours of delivery.
After verification, we may arrange a replacement with the correct item, subject to availability.
If the correct item is unavailable, we may offer an appropriate refund or alternative solution.
5. Return Process
To request a return, contact The Books Hub through our official contact details.
Please include:
- Order Number:
- Customer Name:
- Phone Number:
- Reason for Return:
- Photos/Videos of the Issue:
Do not send an item back before receiving instructions from our team. Unauthorized returns may not be accepted.
6. Return Shipping
If the return is approved because we sent the wrong item or the product arrived damaged or defective, The Books Hub may arrange or reimburse reasonable return-delivery costs, subject to verification.
If a return is approved for another reason, the customer may be responsible for applicable return delivery charges.
7. Refunds
Once a returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved, the applicable amount will be processed using an appropriate available payment method.
The refunded amount may depend on the nature of the issue, the returned product, and the original payment method.
Original delivery charges may not be refundable unless the return is due to an error on our part or another circumstance covered by this policy.
8. Replacement
Where appropriate, we may offer a replacement instead of a refund.
Replacement depends on product availability. If the same title or edition is unavailable, we may provide an alternative solution after discussing the available options with you.
9. Cancellation of Orders
If you wish to cancel an order, please contact us as soon as possible.
Orders may only be cancelled before they have been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may apply.
10. Delivery Issues
Customers should inspect their order when it is delivered.
If the package appears visibly damaged, please notify the delivery service where possible and contact The Books Hub promptly.
Any issue involving missing, damaged, or incorrect products should be reported within the specified timeframe.
11. Refund Processing Time
After a refund has been approved, the time required for the funds to reach you may vary depending on the payment method and relevant financial institution.
For cash-on-delivery orders, we may contact you to arrange an appropriate refund method.
12. Exchanges
We may offer exchanges for eligible damaged, defective, or incorrectly supplied products, subject to availability.
An exchange is not guaranteed for every request and will be assessed according to the condition of the product and the reason for the request.
13. Special & Promotional Items
Books purchased during special promotions, clearance sales, discounted offers, or other promotional campaigns may be subject to specific return or exchange conditions.
Any special conditions will be communicated with the relevant offer or product listing.
14. Important Notice
Please do not return books without first contacting us and receiving confirmation from our team.
The Books Hub reserves the right to review each return request individually and determine whether it meets the requirements of this policy.
This policy does not limit any rights that customers may have under applicable consumer-protection laws.
15. Contact Us
For return, replacement, or refund assistance, please contact:
THE BOOKS HUB
By M.A. Enterprises
We’re Here to Help
Your satisfaction matters to us. If there is a problem with your order, contact our team and we will do our best to resolve the issue fairly and efficiently.
THE BOOKS HUB — Your Next Great Read Starts Here.
